Privacy Policy

---

Effective Date: July 7, 2025

Lost Guides Designs ("Lost Guides Designs," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://lostguidesdesigns.com/ (the "Site"), interact with our social media pages, or otherwise engage with our services.

Please read this policy carefully. If you do not agree with our practices, do not use the Site or provide us with your information. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

• Contact Details: Name, email address, phone number, mailing address, or any other information you voluntarily provide via contact forms, email, or phone.
• Order & Project Details: Information related to custom design requests, quotes, invoices, and any files or images you share.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

1.2 Information We Collect Automatically

When you visit the Site, we automatically collect certain information about your device and how you interact with our Site using cookies, pixels, and similar tracking technologies.

• Device Information: IP address, browser type, operating system, referring URLs, date/time stamps, and other technical data.
• Usage Information: Pages viewed, time spent on each page, clicks, scrolling, and navigation paths.
• Analytics Data: Aggregated statistics about Site traffic and user behavior collected via Google Analytics.

1.3 Information from Social Media Platforms

When you interact with our Facebook or Instagram pages, we may receive information such as your public profile, likes, comments, and ad engagement metrics, subject to your social media privacy settings.

2. How We Use Your Information

We use the information we collect for purposes including:

1. Providing Services: Responding to inquiries, fulfilling orders, delivering custom design projects, and providing customer support.
2. Improving Our Site: Analyzing Site usage to troubleshoot, customize, and enhance performance and user experience.
3. Marketing & Advertising: Sending newsletters, promotional messages, and remarketing ads on Facebook and Instagram (including look‑alike audiences) with your consent or as otherwise permitted by law.
4. Analytics: Measuring the effectiveness of our marketing campaigns and understanding audience demographics through Google Analytics.
5. Legal Compliance: Complying with applicable laws, regulations, legal processes, or governmental requests.
6. Security: Detecting, preventing, and addressing technical issues and potentially fraudulent or illegal activities.

3. Cookies & Tracking Technologies

We and our partners use cookies, web beacons, and similar technologies to collect information about your browsing activities. You can control cookie preferences through your browser settings. However, disabling cookies may affect the Site’s functionality.

4. Google Analytics

The Site uses Google Analytics to collect aggregated, anonymized data about traffic and visitor interactions. Google Analytics places cookies in your browser to gather data. You can opt out by installing the Google Analytics Opt‑out Browser Add‑on (https://tools.google.com/dlpage/gaoptout).

5. Facebook & Instagram Advertising

We use Facebook Pixel and Instagram (Meta) ad tools to deliver interest‑based advertisements and measure their effectiveness. These tools allow Meta to collect or receive information from our Site and use it to provide measurement services and targeted ads. You can adjust your ad preferences within your Facebook or Instagram account settings and opt out of some advertising via the Digital Advertising Alliance (https://optout.aboutads.info/).

6. Sharing of Information

We do not sell or rent your personal information. We may share it:

• Service Providers: With trusted vendors who perform services for us (e.g., payment processors, web hosting, email service providers) who are bound by confidentiality obligations.
• Legal Obligations: When required by law or to protect our rights, property, or safety, or that of others.
• Business Transfers: If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

7. Your Choices & Rights

• Opt‑Out of Marketing: You may unsubscribe from marketing emails at any time by following the instructions in the email or contacting us.
• Cookies: Set your browser to refuse cookies or alert you when cookies are being sent.
• Access & Correction: Request access to or correction of the personal information we hold about you.
• Deletion: Request deletion of your personal information, subject to legal exceptions.

To exercise any of these rights, please contact us using the details in Section 11.

8. Do Not Track ("DNT") Signals

The Site does not currently respond to DNT signals from browsers.

9. California Privacy Rights (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to request information about the categories of personal information we collect and disclose, to access or delete your information, and to opt out of certain data processing. We do not sell your personal information as defined by CCPA.

10. Children’s Privacy

The Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.

11. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No internet or email transmission is ever fully secure, so please take care when transmitting information to us.

12. Changes to This Privacy Policy

We may update this Policy from time to time. When we do, we will post the revised version on the Site and update the "Effective Date" above. Your continued use of the Site after changes have been posted constitutes your acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Lost Guides Designs

Email: hello@lostguidesdesigns.com

Phone:  +1.317.593.9676